The English Study customer privacy notice

The English Study is a private tutoring service provided by Prudence King as a sole trader.
This privacy notice tells you what to expect us to do with your personal information.

Contact details
Email: pkenglishstudy@gmail.com

What information we collect, use, and why
We collect or use the following information for student education and welfare:
• Names and contact details for students/children
• Names and contact details for parents, guardians and carers
• Gender
• Pronoun preferences
• Payment details and financial information, including transactions
• Special Educational Needs and Disabilities (SEND) or additional support information, including reasonable adjustments and special educational needs and disabilities

Lawful bases and data protection rights
Under UK data protection law, we must have a lawful basis for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO website.

Which lawful basis we rely on may affect your data protection rights. In brief:
• Right of access: ask for copies of your personal information and details about where we get it from and who we share it with. Exemptions may apply.
• Right to rectification: ask us to correct or delete personal information you believe is inaccurate or incomplete.
• Right to erasure: ask us to delete your personal information.
• Right to restriction of processing: ask us to limit how we use your personal information.
• Right to object to processing: object to the processing of your personal data.
• Right to data portability: ask us to transfer the personal information you provided to another organisation or to you.
• Right to withdraw consent: where consent is our lawful basis, withdraw it at any time.

If you make a request, we must respond without undue delay and, in any event, within one month. To make a data protection rights request, contact us using the details above.

Our lawful basis for collecting and using your data
For student education and welfare, we rely on legitimate interests. We collect and use information to arrange, carry out, monitor and provide feedback on tutoring services, tailor tuition to each student’s educational needs, process payments and comply with UK tax law. Our legitimate interests do not override your rights or cause an undue risk of harm. The right to data portability may not apply to this lawful basis.

Where we get personal information from
• Directly from you
• Parents or carers

How long we keep information
Data on students and their parents or carers is kept only for as long as tutoring services are provided, and will be deleted and/or destroyed immediately after services have ended. Payment details are retained only to comply with UK tax law, for no longer than six years.

Who we share information with
• Parents and carers for students under the age of 18

How to complain
If you have concerns about our use of your personal information, contact us at pkenglishstudy@gmail.com.

If you remain unhappy after raising a complaint with us, you can complain to the ICO:
ICO Head Office
4th Floor, No.3 Circle Square
5 Hawkshaw Street
Manchester
M1 7BL
Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint